Bot settings

How your assistant thinks, sounds, and answers.

Model

Fast — best for most support queries. Quick, cheap, accurate on grounded answers.
Quality — deeper reasoning for complex or nuanced questions. Slower.

Language

Default language sets the first message and the fallback when nothing else is detected. Chat works in 20 languages; voice currently covers English and 11 Indian languages — see Voice.

Language behavior controls switching:

Match the visitor (recommended) — the widget auto-detects the page language (from <html lang>, the URL like /jp, or the browser) and greets in it; if the customer then writes in another language, the bot follows theirs.
Fixed — always reply in the default language, whatever the visitor writes.

Supported languages is the allowlist the bot may switch into — leave all on, or restrict it (e.g. only English + Japanese). Answers come from your knowledge base in whatever language you wrote it; MonGPT bridges the language at answer time, so you don't maintain a separate KB per language. To translate the welcome message and quick prompts per language, use the widget's Localization tab. See Install for per-page overrides.

Conversation memory

How many previous exchanges the bot considers when replying (0–6). Higher means better follow-up questions (“and how much does that cost?”), at slightly higher cost per message.

Fallback message

Sent verbatim when the knowledge base has nothing relevant. This matters: without a good fallback, a bot that doesn't know sounds evasive. A good one moves the customer forward — “I don't have that yet. Email support@yourcompany.com and we'll sort it out.”

MonGPT never invents answers from general knowledge. If your content doesn't cover it, the bot says so.

Instructions vs. persona

They're separate on purpose:

Instructions — rules the bot must follow. What to do, what to avoid, how to structure answers.
Persona — tone and voice. Warm and enthusiastic, or precise and formal.

User data collection

Ask visitors for their name, email, or phone before or during the chat. Set it to optional (skippable) or mandatory (chat is blocked until submitted). Captured contacts land on your Leads page and trigger an email.

Notification email

Where new leads and “talk to a human” requests are sent. Defaults to your login email; set a shared inbox here if your team handles support together.

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